How does VenueNow handle disputes between venue owners and clients?

At VenueNow, we see our primary role as the bridge that connects your unique space with the right event organisers. Because the booking agreement is a direct relationship between your venue and the client, we’ve found that the most successful and professional resolutions occur when both parties communicate directly. We believe that you are best positioned to manage your client relationships and find solutions that align with your specific venue policies.

While VenueNow does not step into the role of a mediator or become involved in the specifics of a disagreement, we are always here to support you by providing clarity from our side. If a dispute arises, our team can assist by providing a clear history of the booking as recorded on our platform. We are happy to share relevant details, such as message logs, booking confirmations, or payment records, to ensure you have all the information necessary to reach a resolution with your client. Our goal is to empower you with the data you need while staying focused on our job of connecting you with great events.