---
title: My file is under 10MB, but I’m still getting an upload error. What could be the issue?
description: "Troubleshooting VenueNow image upload issues: learn why venue images may not upload even under the file size limit, how to fix upload errors by checking your internet connection and file type (JPEG or PNG), and when to contact partner@venuenow.com for support."
---

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# My file is under 10MB, but I’m still getting an upload error. What could be the issue?

## Learn why venue image uploads might fail on VenueNow even when the file size is under the limit, including unstable internet, server interruptions or unsupported file types, and how to fix issues by checking your connection, using JPEG or PNG formats, and contacting partner@venuenow.com for further support.

If your file is within the size limit but still won’t upload, there are a few common causes to consider. Upload issues are often linked to an unstable internet connection, brief server interruptions, or an unsupported file type.

Start by checking that your internet connection is stable, then try uploading the file again. Next, confirm that your file is saved as a JPEG or PNG, as these formats are compatible with our system.

If you’ve worked through these steps and the problem continues, please contact our support team at partner@venuenow.com so we can investigate further and help you get back on track.

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