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Do I get access to the customers details when I receive an enquiry?

Your client’s contact details appear on your dashboard as soon as they submit an enquiry, you can view their information in the enquiry email, and your email reply goes directly to the client while automatically updating the enquiry status on your dashboard so you can track which enquiries have been responded to.

Yes. Your client’s contact details appear on your dashboard immediately after they submit an enquiry. You don’t need to reply first for this information to show.

You’ll also see the client’s details in the enquiry itself in your inbox, including their name, phone number, company (if applicable) and the VenueNow email address used for the enquiry. When you respond to the enquiry email, your reply goes directly to the client. This reply is also what allows the system to automatically update the enquiry status on your dashboard, so you can easily track which enquiries have been responded to.