![VN Logo-1.png]](https://partner.venuenow.com/hs-fs/hubfs/VN%20Logo-1.png?height=25&name=VN%20Logo-1.png){kind=small}
Venue Partner
Get help with listing, receiving enquiries and bookings, communicating with guests and more.
Getting Started
- How do I list my venue on VenueNow?
- What are the benefits of listing my space on VenueNow?
- How do I get in touch with VenueNow?
- Can anyone list on VenueNow?
- How do I get in touch with VenueNow?
- Can you help me set up my VenueNow account?
- What is VenueNow and how does it work?
- What does it cost to be listed on VenueNow?
- How do I change my password?
Your Listings
- What is the Space Score?
- Can I link multiple venues to the same account?
- What do I include in the "About your space" section?
- How do I add a new venue?
- How do I appear higher in the search results?
- Are there any listing restrictions?
- What do I include in the "Amenities & Extras" section?
- Can I add more than one venue?
- What does "Submit for publish" mean?
- How do I add photos to my listing?
- What do I add to my Space Description and Photos?
- Can I get help setting up my profile and spaces?
- What do I include in the "Pricing & Availability" section?
- How do I make my pricing public or private?
- How to I change the order of my photos
- What information do I need to start listing?
- How do I edit my listing?
- How do I select the type of events I can hold for each space?
- How do I edit my Venue's type?
- How do I add or remove team members / see what users are on my account?
- What is the difference between a Venue and a Space?
Enquiries and Bookings
- What is the difference between a Marketplace and Concierge enquiry?
- What is Match AI?
- How does the Enquiry Dashboard work?
- When should I expect to get my first booking or enquiry?
- Do I have to use the online booking method?
- When will I receive payment for an online booking?
- Where can I see all of my enquiries and bookings?
- How do I contact a customer?
- Do I pay a commission if I make a sale?
- What is an Online Booking Request?
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
Listings
- My file is under 10MB, but I’m still getting an upload error. What could be the issue?
- Why do I encounter a 0 code error when uploading function packs?
- How can I compress my files if they are too large?
- Can I upload packages or offers to my listing?
- How does the booking process work for customers using VenueNow?
- What are the main requirements to list a venue
- What kind of data or insights will I receive about customer inquiries and bookings?
- How can I update or make changes to my venue listing (e.g., photos, descriptions)?
- Do I need to update my dashboard if I’ve already responded to the enquiry in my inbox?
- Can I set my own pricing or offer special rates for different events?
- How can I ensure my venue stands out among other listings?
- Does VenueNow offer any analytics to track my venue’s performance over time?
- What to do if my listings are receiving low enquiry?
- How does VenueNow handle disputes between venue owners and clients?
- What is a Concierge Enquiry?
- Why isn’t my listing appearing at the top of search results?
- Do I get access to the customers details when I receive an enquiry?
- Where do the reviews on my page come from?
- How do I add and edit FAQ's in my listing?
- Are there any advertising options available to increase visibility on the platform?
- How do I view see my listings view/performance
- How do I edit my main landing page descriptions? E.g "Why you'll love this venue"
- How do I block out dates when my venue is unavailable or already booked?
- Is there a way to communicate directly with potential clients through the platform?
- How do I remove a space that is no longer on offer?
- I have some expired enquiries that I’d like to reopen in order to respond to them. What steps should I take?
Account Settings
Venue Partner Plans
Online Bookings
Finance
- What do I do if there is any dispute/change request on an invoice?
- When will I receive a payout for a confirmed booking?
- Is there a commission fee for each booking made through VenueNow?
- How do I change the venue pay out information for online bookings?
- Are there any penalties for cancellations?
- What is the commission fee for Concierge Bookings?
- Why do I have a late fee on my invoice?
- What are the payment options for success fee / subscription