What is Match AI?

We do this by engaging with the client in a chat style experience, automatically matching them with venues based on their event brief, and sending enquiries to recommended venues on behalf of the client.

The Match experience for clients begins with Vera - our AI venue finding agent who collects the client's event brief. Vera is available across multiple channels on VenueNow, including our homepage, landing pages, search experience and "Lite" listings.

Event and Contact Details Collected:

Once Vera has collected all of the required information, we use this information to automatically search and match the client with up to 9 venues that are the best fit for the brief.

The way in which we choose venues is based on two key factors:

Once matches are found, the client is then shown their recommendations and can choose venues to connect with immediately (ie. Listing enquiry). Other venues on the list will automatically receive a Match enquiry.

Shortly after this, an email is automatically sent to the client with their recommended venues, and a link to a "Wishlist" created on their account. This allows the client to come back to their list, view their recommended venues and track the status of their enquiries.

The experience for venues is very similar to a "Listing" enquiry. You receive an email from the client's email alias with their event details. All you need to do is reply to the email to engage with the client. Alternatively, you can submit a quote via your Enquiry Dashboard.

Like Listing enquiries, you do not need to pay commission if a Match enquiry converts to a booking.

As with our search results, landing pages and listing enquiries, you will only be recommended and receive enquiries for event types that your spaces are tagged in.

The key difference between Match and Listing enquiry emails is that you don't receive the client's phone number for Match enquiries until after you've responded to the enquiry. At this point, the client's phone number is visible on your enquiry dashboard.

To make it easy for you to differentiate between Match, Listing and Concierge enquires, we've created unique email subject lines for each enquiry type. Additionally, on your enquiry dashboard Match enquiries will have an "M" icon, Listing enquiries will have an "L" icon and Concierge enquiries have a "C" icon.

If you only want to receive Match enquiries above a certain value, you can choose to set a "Minimum Match Enquiry Value". For client briefs below this value, you will not be recommended, and therefore will not receive the Match enquiry.

Please note: This is a feature available for venues on a "Premium" subscription. If you would like to access this feature, please contact your account manager or email venue@venuenow.com.

Opting Out of Match Enquiries

If you would like to opt out of Match enquiries, please contact your account manager or email venue@venuenow.com and we will turn this feature off for you.

Response time to Match enquiries is incredibly important as you will likely be competing against more venues compared to Listing enquiries. The faster you respond, the higher your chances of converting the booking.

Responses don't need to be a detailed proposal that you spend a long time creating, but should instead focus on the following key points: