Knowledge Base

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Knowledge Base

Venue Partner

Venue Partner

Get help with listing, receiving enquiries and bookings, communicating with guests and more.

How can I view and manage my listings?

How can I edit my venue listing?

How do I edit my space listing?

Getting Started

How do I change my password?

What does it cost to be listed on VenueNow?

What is VenueNow and how does it work?

Can you help me set up my VenueNow account?

How do I get in touch with VenueNow?

Can anyone list on VenueNow?

How do I get in touch with VenueNow?

What are the benefits of listing my space on VenueNow?

How do I list my venue on VenueNow?

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Your Listings

What is the difference between a Venue and a Space?

How do I add or remove team members / see what users are on my account?

How do I edit my Venue's type?

How do I select the type of events I can hold for each space?

How do I edit my listing?

What information do I need to start listing?

How to I change the order of my photos

How do I make my pricing public or private?

What do I include in the "Pricing & Availability" section?

Can I get help setting up my profile and spaces?

What do I add to my Space Description and Photos?

How do I add photos to my listing?

What does "Submit for publish" mean?

Can I add more than one venue?

What do I include in the "Amenities & Extras" section?

Are there any listing restrictions?

How do I appear higher in the search results?

How do I add a new venue?

What do I include in the "About your space" section?

Can I link multiple venues to the same account?

What is the Space Score?

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Enquiries and Bookings

What is an Online Booking Request?

Do I pay a commission if I make a sale?

How do I contact a customer?

Where can I see all of my enquiries and bookings?

When will I receive payment for an online booking?

Do I have to use the online booking method?

When should I expect to get my first booking or enquiry?

What is the difference between a Marketplace and Concierge enquiry?

What is Match AI?

How does the Enquiry Dashboard work?

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Venue Partner Plan

Can I be on VenueNow for free?

Are there any lock-in contracts?

What makes an exemplary Venue Partner?

Why is VenueNow better than competitors or alternatives?

Enquiry Credit and Account Management

How do I change who receives notifications?

Can I set my own online booking policies?

What insurance am I required to provide?

Can I have multiple users managing my spaces?

How do I receive enquiry/booking notifications?

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Payment & Fees

How do I view past payouts?

What is a payout?

A customer has asked to pay directly. Is that allowed?

How do I change my payout account?

Is GST included in the payments?

Are payments via VenueNow secure?

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Booking Updates

How do I cancel a booking?

What are Online Booking Policies?

How do I refund a customer for Online Bookings?

Can I edit a customers booking?

Listings

I have some expired enquiries that I’d like to reopen in order to respond to them. What steps should I take?

How do I remove a space that is no longer on offer?

Is there a way to communicate directly with potential clients through the platform?

How do I block out dates when my venue is unavailable or already booked?

How do I edit my main landing page descriptions? E.g "Why you'll love this venue"

How do I view see my listings view/performance

Are there any advertising options available to increase visibility on the platform?

How do I add and edit FAQ's in my listing?

Where do the reviews on my page come from?

Do I get access to the customers details when I receive an enquiry?

Why isn’t my listing appearing at the top of search results?

What is a Concierge Enquiry?

How does VenueNow handle disputes between venue owners and clients?

What to do if my listings are receiving low enquiry?

Does VenueNow offer any analytics to track my venue’s performance over time?

How can I ensure my venue stands out among other listings?

Can I set my own pricing or offer special rates for different events?

Do I need to update my dashboard if I’ve already responded to the enquiry in my inbox?

How can I update or make changes to my venue listing (e.g., photos, descriptions)?

What kind of data or insights will I receive about customer inquiries and bookings?

What are the main requirements to list a venue

How does the booking process work for customers using VenueNow?

Can I upload packages or offers to my listing?

My file is under 10MB, but I’m still getting an upload error. What could be the issue?

Why do I encounter a 0 code error when uploading function packs?

How can I compress my files if they are too large?

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Account Settings

I have multiple venues and use several emails to log in. Can I merge them into one account?

When I log into my account I unable to see the dashboard or my event spaces

I have tried logging into my account but it's not working

Venue Partner Plans

How do I cancel my subscription?

Online Bookings

How can I track my online bookings payout?

Finance

What are the payment options for success fee / subscription

Why do I have a late fee on my invoice?

What is the commission fee for Concierge Bookings?

Are there any penalties for cancellations?

How do I change the venue pay out information for online bookings?

Is there a commission fee for each booking made through VenueNow?

When will I receive a payout for a confirmed booking?

What do I do if there is any dispute/change request on an invoice?

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Reporting

How does reporting work?

Product Updates

VenueNow Product Updates Feb 2025